Terms and Conditions

Introduction

Welcome to the Ace craftique website and online store. Please take a few minutes to review these Terms & Conditions. Your purchase of products from Ace craftique constitutes your agreement to follow these Terms and Conditions and to be bound by them, purchase of products includes those purchases made: online, by email, by phone, or any other channel. These terms and conditions are subject to change without notice, so please check them regularly and prior to ordering.

Placing an Order

The preferred method of ordering is via our online store. For detailed information on how to order read below:

• How to Order

Visit our website and when you have got your require products, you will see there Stock Availability, Price and Shipping option. If you like product in other Shades/Colors, you should choose your require Shade/Color. Now you can Go for Add to Cart Option.

• Apply Coupon/Promotional Code

If you have a Coupon code, this can be entered at the “Apply Coupon” option. You will need to click the go button for any discounts or promotions to be activated on the order.

• Proceed to Checkout

When you place an order, we will require your name, e-mail address, credit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order. A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

Payment

Payment methods are as follows. Orders made online as well as offline.

• Online Order Through Paypal

In Online Credit Card Payment Option You Can Pay By Using Paypal. Paypal Accept all major credit card. If you are register user’s with Paypal then it’s nice. If you are not then don’t worry, Paypal provide as a Guest Option Payment. For any further information you can contact us our team : [email protected]

• Offline Order

In Bank Transfer Payment Option: Once you complete order processing, you will get email of order completion. Our team will send you a separate email with Bank Account Details in reference of your order’s. You should pay payment as per bank account details and update us scan copay of bank advice for the confirmation of payment. For any further information you can contact us our team :[email protected]

• Comments

If you want to give any additional information about your order, give comments.

Pricing

All prices listed on the Ace craftique website are in United States Dollars. Please note that pricing is subject to change without notice.

In the event a that a product ordered, is listed at an incorrect price due to a typographical error, Ace craftique shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. In some cases, Ace craftique will contact you to advice of any price correction, in this case you have the right to accept the new price or cancel your order.

Stock Availability

We hold stock of a majority of our product range in our factory in India. Our product range is directly shipped from our factory India to worldwide. Please check on the products information page for stock availability. The product page will indicate if the product is either:

• In Stock – If products are in stocks then we will take approx 3-10 working days to ship your product to the air freight company.
• Out of Stock – If products are not in stocks then we will take approx 4-5 weeks to ship your product to the air freight company.
• Custom built products – Custom made order times of order execution will be according to conversation. Ace craftique – accept customize order. Our product dimensions are standard which are using worldwide. If any customer wants to change measurements according to his room then we can accept this custom order also if he/she wants to customize his design your most welcome.
• You can also check with us by either email or phone to check for actual lead times for products that are showing Stock or Out of Stock to Order.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Procedure after the placing order

After placing the order every customer want to know what would be next step and how he/she will get the goods. Bone Inlay Interior Furniture here mentions full details that what would be next after placing the order. Want to know more please click here.

Order Cancellation Policy

Once order is placed, if customer wants to cancel his/her order for any cause then condition would be as follow us:

* If customer wants to cancel his/her order in 24 hours then full refund will be done.

* If customer wants to cancel his/her order after 24 hours then we will less all service charges and it will be approx 25% of total value, this condition applicable if customer inform us within 7 days after placing order.

* If customer informs us after 7 days then it would be 40% of total value of order. * If order already dispatched then we cannot help it.

* In case of Custom built products, if customers wish to cancel the custom built order then he/she will update within 24 hours, if customer update after 24 hours then custom built order will be not cancel in any condition.

Returns/Damage Policy

Ace craftique aims to offer quality, well made and beautiful pieces. We aim to provide a high level of customer service with our returns policy. We aim to secure your items with sufficient protective packaging and delivered with a reputable courier to arrive in perfect condition. We encourage you to inspect your order for damages to packaging in the presence of the driver prior to signing for receipt of your order.

** Customer must inform about damages within 2 weeks maximum time period, in any case he/she fail to inform then Bone Inlay Interior Furniture not liable for any replacement and claim.

Return policy is applicable when:

If you get goods in damaged condition. If you get goods in damage condition then customer must to do: Before accepting the delivery of your goods from courier/shipping Company please check your goods that they are reached there in good condition without any damage. If you found any damages on the carton then before doing the signature on receipt open the packing In front of courier person and check it, if product is ok then signature on receipt and take delivery and if found any damage then you must to do:

1. Refuse to accept delivery. It is best option for you, if you found damage (it is depend also on you that if it is small scratch or any small damage and you have no any problem on that then you can accept the delivery) on goods then simply refuse the delivery and update to us quickly. We will contact to air freight courier/shipping Company for claim process. In that condition you do not need to do anything just update us that you seen damage and refuse the delivery. We will send to you new.
2. If you accept delivery. If any reason you are unable to open parcel in front of courier person and you accept delivery and after you open the parcel and found damages then you must to call first to Courier Company and update that you receive damage goods and also update us immediately. In that that condition you have to do some exercises.

You have to take all five sides images of the products which show full i.e. Front, Back, Side First, Side Second & Top, and close view of damages shown images. After taking these images you have to send us through email immediately which we require to forward insurance company. We will update to insurance company of these damage images and file the insurance claim they will also contact to you for survey of damage product and prepare report on damage and according to this insurance company settle the claim with us. So you must to coordinate for the same.

This claim process will go through two options:

(I) If damage is small and it is repairable then you can get repair it (require material for repairing will send by us) and send us repair invoice bill which we will update to insurance company and after getting approved from insurance company on repairing cost amount we will revert to you repairing cost for the same.

(II) If damage is bigger and not possible to repair then update us for the same and as mention above send all sides images. We will forward it to insurance company and insurance company ask to us that contact to customer and ask them if it is possible to repair and they will also contact to you for the same. That time you will update to us and insurance company too that possible or not possible to repair it. After getting information from you that it is not possible to repair then we will update same to insurance company. In that condition insurance company want destroy this damage dresser completely and update images for the same, so in that condition you have to destroy completely this damage dresser and send us these destroy images which show that this product can not be used and we will forward these images to insurance company.